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Returns & Exchanges

Please follow the instructions on the packing slip in the shipping box in order to return an item. You can return items up to 30 calendar days after the moment you received your order. The product must be returned in its original condition, original packaging and without previously used postage labels.

All returns must be sent with the dispatch note attached. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as SILVESTRE ETIENNE will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of SILVESTRE ETIENNE.

All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the return process is complete. It may take up to 14 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.

Return address:

SILVESTRE ETIENNE
Colijnstraat 1
2672 AL Naaldwijk
The Netherlands

If you would like to exchange an item, please follow the instructions on the enclosed packing slip. Please select one of the two options on the packing slip, to receive a refund or exchange for another item.

If your requested item is not in stock, we will give a refund. You can use the enclosed shipping address on the packing slip to return the package to.

NOTE: SILVESTRE ETIENNE does not provide free shipping for returning orders.

Return address:

SILVESTRE ETIENNE
Colijnstraat 1
2672 AL Naaldwijk
The Netherlands

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